Shipping & Returns
From our workshop to your living room: transparent timelines, careful packaging, and a 30-day hassle-free returns policy.
On all orders over $150
Available for most regions
Assembly & room placement included
The Process
You receive an email confirmation with your summary and estimated delivery window.
Your item is carefully wrapped in recycled protective packaging at our fulfilment centre.
A tracking number is emailed when your order leaves our warehouse.
Our courier delivers to your door, with scheduled placement for White Glove orders.
Global Reach
From Scandinavia to Singapore, TenTen ships internationally with fully tracked delivery and customs-inclusive pricing at checkout.
Hassle-Free
If you're not completely satisfied, return your item within 30 days for a full refund or exchange. We'll collect it, so you do not need to arrange couriers yourself.
Free collection for defective or damaged items
Refund processed within 5 business days
Original packaging not required
Exchange for a different size or colour available
Do you ship internationally?
Yes. We deliver to 34 countries, with rates and timelines shown at checkout.
Can I change my delivery address after ordering?
Address changes can be made within 2 hours of placing your order.
What if my item arrives damaged?
Photograph the damage and contact us within 48 hours for a replacement or refund.
Do you offer assembly services?
White Glove service includes full assembly and placement in the room of your choice.
How do returns work?
We accept returns within 30 days of delivery when items are in original condition.
Easy Packaging
Free Collection
Full Refund